Frequently Asked Questions
ORDERS & SHIPPING
We currently ship exclusively within Australia.
We offer free shipping on all orders within Australia.
Once your order has been processed and dispatched, please allow:
- Processing Time: 2–3 business days
- Transit Time: 4–9 business days
- Total Estimated Delivery: 6–12 business days
As soon as your order leaves our warehouse, we'll email you a tracking link so you can follow it right to your door.
RETURNS & REFUNDS
We accept returns within 30 days of delivery on eligible items. Check Return & Refund Policy
Please contact us before returning any item. Once approved, you’ll receive return instructions and the appropriate return address.
Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
Refunds are processed within 5 business days after the returned item is received and inspected.
PAYMENTS
We accept Paypal.
All payments are processed in Australian Dollars (AUD).