Shipping Policy
SHIPPING POLICY
Last updated: 28/08/2026
1. General Shipping Information
We ship throughout Australia, including all states and territories. Orders are dispatched from our international fulfilment partners overseas and delivered within Australia by local carriers.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer – we'll keep you informed of any delays.
Order Cutoff Time: 6:00 PM (AEST/AEDT)
3. Shipping Rates
We offer free standard shipping on all orders with no minimum purchase required.
4. Estimated Delivery Times
Once your order has been processed and dispatched, please allow:
- Processing Time: 2–3 business days
- Transit Time: 4–9 business days
- Total Estimated Delivery: 6–12 business days
Deliveries to regional, remote and territory addresses (including WA, NT and Tasmania) may take longer.
Please note: Delivery times are estimates only and may be affected by carrier delays, customs processing, public holidays, or extreme weather conditions.
5. Shipping Carriers
Final delivery within Australia is handled by Australia Post or other trusted local carriers depending on your location and order size. You will receive a tracking link by email once your order has been dispatched, allowing you to follow your delivery in real time.
6. Customs, GST and Duties
All prices are displayed in Australian Dollars (AUD) and include GST where applicable. For orders valued under AUD 1,000, no additional taxes or duties are payable on delivery. For orders valued at AUD 1,000 or more, Australian import duties and taxes may be assessed at the border and are payable by the recipient.
7. Shipping Restrictions
We deliver to Australian residential and business addresses. Delivery to PO Boxes and Parcel Lockers is available where the carrier permits. Certain items may be subject to additional restrictions in line with Australian carrier and import regulations.
8. Failed Delivery or Returned Packages
If a delivery attempt fails due to an incorrect address or the package is returned to us, we will contact you to arrange re-delivery. Please note that additional shipping costs may apply in such cases.
9. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at info@wayneandjosh.com. We will liaise with the carrier to investigate and resolve the issue as quickly as possible. Risk of loss or damage remains with us until the goods come into your physical possession.
10. Returns Shipping
Returns are shipped to our overseas returns facility, not to the Australian address listed below. We will confirm the correct return address before you send anything back.
Return shipping costs are the responsibility of the customer for change of mind returns. Where an item is faulty, damaged, not as described or incorrect, we cover the return cost. Please refer to our Return & Refund Policy for full details.
11. Contact Information
Store name: Wayne & Josh
Company name: Rocket Enterprise Limited
Company Address: Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong
Warehouse Address: 35 Anslow St, Woodend VIC 3442, Australia
Company number: 77361524
Email: info@wayneandjosh.com
Phone number: +61 2 8599 6169
Customer service hours:
Monday to Sunday: 9am–6pm AEST/AEDT (Sydney time)
For any questions, please visit our Contact page.
We aim to respond to your inquiries within 24 hours.