Privacy Policy

PRIVACY POLICY
Last updated: 28/08/2026

Introduction

Wayne & Josh (operated by Rocket Enterprise Limited) is responsible for the personal information collected through this website. Wayne & Josh operates this store and website in order to provide you with a curated shopping experience (the "Services"). Wayne & Josh is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact details – name, address, billing/shipping address, phone number, and email address.
  • Financial information – payment card details, transaction details, and payment confirmation.
  • Account information – username, password, security questions, preferences and settings.
  • Transaction information – items viewed, added to cart, purchased, returned or exchanged.
  • Communications – information included in your messages to us, e.g. customer support enquiries.
  • Device & usage information – IP address, browser type, device identifiers, and how you interact with our website.

How We Collect Your Personal Information

We collect personal information:

  • Directly from you – when you create an account, place an order, or contact us.
  • Automatically – via cookies and similar tracking technologies when you browse our website (including Google Analytics).
  • From service providers – such as Shopify and payment processors who collect data on our behalf.

Dealing With Us Anonymously

Where it is lawful and practicable, you may browse our website without identifying yourself. However, we cannot process an order or provide customer support without the information listed above.

How We Use Your Personal Information

We use your personal information to:

  • Process and deliver your orders, and handle returns and refunds.
  • Provide customer support and respond to your enquiries.
  • Operate, maintain, secure and improve our website and Services.
  • Detect and prevent fraud and misuse.
  • Send you marketing communications where you have consented, in accordance with the Spam Act 2003 (Cth). Every marketing message includes an unsubscribe option.
  • Meet our legal, tax and accounting obligations.

Who We Share Your Information With

We share personal information with service providers who help us run our business, including Shopify (website and checkout), payment processors, shipping and fulfilment partners, and analytics and advertising providers. We share only what is necessary for them to perform their function.

We do not sell your personal information to third parties.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and serve relevant advertisements. This includes:

  • Essential cookies – required for the website to function.
  • Analytics cookies – via Google Analytics, to understand how visitors use our site.
  • Advertising cookies – via Google Ads, to show you relevant adverts.

You can manage your cookie preferences via the cookie banner on our website.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted through our store may be shared with Shopify and third parties in other countries. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Overseas Disclosure

Your personal information may be transferred to and processed in countries outside Australia, including Hong Kong, where our company is established, as well as China, the United States, Canada and the European Union, where our fulfilment partners and service providers operate. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

  • Order data – retained for 7 years to comply with tax and accounting obligations.
  • Account data – retained for as long as your account is active, plus 2 years thereafter.
  • Marketing data – retained until you withdraw consent or unsubscribe.

Data Security and Breach Notification

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

Children's Data

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access – request a copy of the personal information we hold about you.
  • Correction – request that we correct information that is inaccurate, out of date, incomplete or misleading.
  • Opt out of direct marketing – unsubscribe from marketing communications at any time.
  • Complain – raise a concern about how we have handled your personal information.

To exercise any of these rights, please contact us at info@wayneandjosh.com. We will respond within 30 days.

Making a Complaint

If you are unhappy with how we handle your personal information, please contact us first at info@wayneandjosh.com so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

🌐 www.oaic.gov.au 📞 1300 363 992

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date revised accordingly. We will notify you of any material changes as required by applicable law.

Contact Information

Store name: Wayne & Josh
Company name: Rocket Enterprise Limited
Company Address: Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong
Warehouse Address: 35 Anslow St, Woodend VIC 3442, Australia
Company number: 77361524

Email: info@wayneandjosh.com
Phone number: +61 2 8599 6169

Customer service hours:
Monday to Sunday: 9am–6pm AEST/AEDT (Sydney time)

For any questions, please visit our Contact page.

We aim to respond to your inquiries within 24 hours.