Return & Refund Policy
RETURN & REFUND POLICY
Last updated: 28/08/2026
30-Day Returns – Change of Mind
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, even if there is nothing wrong with it.
To be eligible for a change of mind return, your item must be in the same condition that you received it – unworn or unused, with tags attached, and in its original packaging.
This policy is offered voluntarily and is in addition to your rights under the Australian Consumer Law. It does not limit or replace those rights.
How to Start a Return
To start a return, please contact us at info@wayneandjosh.com. If your return is accepted, we will send you instructions on how and where to send your package.
Please note that returns are shipped to our overseas returns facility and not to the Australian address listed below. We will confirm the correct return address before you send anything back. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
For change of mind returns, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
Where an item is faulty, damaged, not as described, or incorrect, we cover the cost of returning it to us.
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
A failure is major when, for example, the item is unsafe, is significantly different from the description or sample shown, does not do what we said it would, or has a problem that a reasonable customer would not have bought the item had they known about it. In those cases you may choose a refund or a replacement.
Where the problem is not major, we will repair the item, replace it, or refund it within a reasonable time. If it is not repaired in a reasonable time you may choose a refund or a replacement.
These rights apply regardless of any time limit in our change of mind policy, and they apply to sale items in the same way as to full-price items. Proof of purchase, such as your order confirmation email, is required.
Damages and Issues
Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, not as described, or if you received the wrong item. We will assess the issue and make it right. Return shipping in these cases is covered by Wayne & Josh.
Exceptions – Change of Mind Returns
The following cannot be returned under our voluntary 30-day change of mind policy:
- Gift cards
- Items that have been worn, washed, or damaged after delivery
These exceptions do not affect your rights under the Australian Consumer Law, which continue to apply to all items.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order separately.
Refunds
Once we have received and inspected your return, we will notify you of whether your refund has been approved. If approved, your refund will be issued to your original payment method within 5 business days.
Depending on your bank or card provider, it may take a few additional days for the funds to appear on your statement. If you have not received your refund within 10 business days of our confirmation email, please contact us at info@wayneandjosh.com and we will look into it.
Contact Information
Store name: Wayne & Josh
Company name: Rocket Enterprise Limited
Company Address: Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong
Warehouse Address: 35 Anslow St, Woodend VIC 3442, Australia
Company number: 77361524
Email: info@wayneandjosh.com
Phone number: +61 2 8599 6169
Customer service hours:
Monday to Sunday: 9am–6pm AEST/AEDT (Sydney time)
For any questions, please visit our Contact page.
We aim to respond to your inquiries within 24 hours.